Terms of Service & Privacy Policy
Please read these terms carefully before using our platform. These terms govern your access to and use of Ziv Specialist Medical Consult.
Last Updated: October 26, 2023
1. Introduction
Welcome to Ziv Specialist Medical Consult. These Terms of Service and Privacy Policy define the legal framework for our healthcare ecosystem.
Our platform is designed to provide secure, efficient, and professional connections between specialist clinicians and patients seeking expert medical advice.
2. Acceptance of Terms
By accessing or using the Ziv Specialist Medical Consult platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
3. Use of Services
The platform is intended for users 18 years and older. Use of the service requires a stable internet connection and a compatible device for video consultations.
- check_circle Services are available only in jurisdictions where we are legally authorized to operate.
- check_circle Users must provide accurate, current, and complete registration information.
4. User Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Security
Notify us immediately of any unauthorized use or security breach.
Information Accuracy
Update your medical history and contact details promptly to ensure safe care.
5. Appointments & Payments
Consultations are billed according to the specialist's rate displayed at the time of booking. Cancellation policies apply:
Medical Disclaimer
Ziv Specialist Medical Consult IS NOT FOR EMERGENCIES.
If you are experiencing a medical emergency, call your local emergency services (e.g., 911) or proceed to the nearest emergency room immediately. Our platform provides specialist consultation and professional advice but is not a substitute for in-person emergency diagnostic or treatment services.
7. Privacy Overview
We take your privacy seriously. This section outlines our commitment to protecting your personal and medical information through industry-standard encryption and strict access controls.
8. Information We Collect
Personal Identity
Name, date of birth, contact details, and government-issued ID for verification.
Health Records
Medical history, clinical notes, laboratory results, and prescription records shared during consultations.
Technical Data
IP address, browser type, and device information used to access our platform.
9. How We Use Data
- arrow_forward Facilitating clinical consultations
- arrow_forward Processing payments securely
- arrow_forward Sending appointment reminders
- arrow_forward Improving platform performance
10. Data Protection
Our platform is built with a "Privacy by Design" approach. We employ AES-256 encryption for data at rest and TLS 1.2+ for data in transit.
HIPAA Compliance
We adhere to HIPAA standards for the protection of sensitive patient health information (PHI) within the United States, and similar regional standards globally.
11. Cookies & Third-Party Services
We use cookies to improve your user experience and for authentication. Third-party services like Stripe (payments) and Zoom (video) have their own privacy policies which apply when using those integrated features.
12. Data Retention & User Rights
Medical records are retained as required by local medical records laws, typically between 7 and 10 years.
You have the right to request access to your data, correction of inaccuracies, and in some circumstances, the deletion of your personal data.
13. Liability & Termination
To the maximum extent permitted by law, Ziv Specialist Medical Consult shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the platform.
We reserve the right to suspend or terminate accounts that violate our community standards or engage in fraudulent activities.
14. Changes to Terms
We may update these terms from time to time. We will notify users of significant changes via the email address associated with their account or through a prominent notice on our platform.
Contact Us
If you have questions about these terms or our privacy practices, please reach out to our legal team.
Email Support
zivspecialistmedicalcentre@gmail.com/p>